When I officially moved here 10 (!!) years ago, getting auto isurance in Mass wasn't about shopping around for the best rate; there was one rate for you and maybe you'd get a discount through your office or auto club.
I called State Fund because....honestly, I don't remember. But I did. And I'm glad.situation, the discounts that were available at the time and the level of service each individual company would offer.
Not even a year later, I totaled my car in a horrific multi-car accident that was, at the time, my fault. (I hit black ice and had my ticket and surcharge waived.) Working with the insurance company Jack picked was an absolute breeze. I had a check four days later.
When I needed renter's insurance he helped me evaluate all the different companies again and we determined it was best for me just to add renter's insurance with the same company. We did it again 5 years later when I bought my first home.
Whenever I need to make a change or addition to my insurance portfolio, I do research online to see other rates. The landscape has changed here in the past few years and there are more companies writing policies at varied prices.
But while there's always something that costs less I've never seen a number that would offset the level of service and reliability I get here. All of my paperwork is always completed promptly and gets where it needs to go. His advice is sound and practical and he takes into account my current life situation when recommending coverages.
I live in the 'burbs now and his office is downtown, so I haven't seen him in 8 years. No matter: Whenever I e-mail or call him, Jack knows who I am.
This is the kind of service an online or discount company can't provide. It's worth every penny.
— J.J. B.